This page provides you with practical information about our practice. It includes descriptions of our office location, including a map and directions, hours, appointmentscheduling, insurance acceptance and billing policies.

Oral & Maxillofacial Surgery of Greater Grand Rapids, PLLC
9021 North Rodgers Dr. Suite A
Caledonia , MI 49316
Phone: (616) 891-1700
Fax: (616) 891-9306

 

Office Hours
Monday: 09:00 AM - 05:00 PM
Tuesday: 08:00 AM - 05:00 PM
Wednesday: Hospital Surgery Day subject to change
Thursday: 08:00 AM - 05:00 PM
Friday: 08:00 AM - 03:00 PM

Scheduling
 If you have an emergent situation or are in severe pain we will make every attempt to see you immediately. Dr. VanHoose provides 24 hour emergency care. Tuesday and Wednesday afternoons are typically reserved for hospital surgeries. When calling our office and scheduling an appointment, we will review all pertinent information with you.

IMPORTANT
If you are planning on going to sleep for your surgery, make sure you have nothing to eat or drink for 6 hours prior to your appointment. All patients under the age of 18 must be accompanied by a parent or legal guardian. This escort is expected to remain in the office during your appointment. Also, you will need to arrange for a responsible adult to drive you home and someone who will take care of you that night.

Consultation
Your first appointment may consist of a consultation only which will give you an opportunity to meet the doctor and review the proposed treatment. At this appointment, the doctor will explain your diagnosis and treatment options. If you prefer the consultation may be completed on the day of surgery for your convenience. If you have a complex treatment plan or an extensive medical history, a second appointment is usually necessary in order to provide the best care.

At the time of your consultation, you can assist us by providing:

  1. Referral slip from your dentist or orthodontist
  2. Recent X-rays (panorex less than 1 year old)
  3. Medical and Dental cards and information
  4. Alert staff of any medical conditions that need pre-op attention

* artificial heart valves or prosthetic joints
* blood thinners (coumadin, plavix, aspirin)
* need for antibiotics.

Financial Policy
Once your treatment plan or proposed surgery has been established, we will provide you with an estimate of our fees for service. As a convenience to you, we will check all dental and medical insurance coverage prior to any surgery. Following your appointment, we will submit the necessary insurance claims to insure the insurance companies will cover the estimated cost of your surgery. Please provide all insurance information so we can provide this service.

There is typically a co-payment with most insurance coverage's and this co-pay will be expected at the time of service. Your insurance coverage, estimate for treatment, and co-payment will be explained to you prior to any treatment. The estimate is only an estimated amount covered by your insurance and not a guarantee of insurance payment. Most insurance companies take 1-2 months to pay for your treatment. Occasionally, there will be a balance on your account following insurance payment which will be billed to you. We are happy to refund any money that you are entitled.

Keep in mind, this is your insurance policy and any input that you can provide is always useful. Also, all fees are ultimately the responsibility of the patient regardless of your insurance coverage. For those patients without medical and dental coverage we offer 3rd party financing through Care Credit. We will help you with the application process if needed. We accept cash, check, VISA, MasterCard, and Discover Card.

Insurance Information
Our office insurance coordinator has years of experience with dealing with insurance companies. Unfortunately, insurance companies have the tendency to change policies and coverage's on a regular basis. We will provide you with the most up to date and current insurance information available to us at the time of your appointment. At times, it is difficult to give you an accurate estimate of your co-payment due to insurance policies and updates. Occasionally, insurance companies may not provide payment coverage or benefit information until after treatment has been performed. Obviously, dealing with these insurance companies is always a challenge but we will do our very best to work with you and your insurance company.